Microsoft Dynamics CRM Training

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Learn to build and Customize Dynamics CRM With the Microsoft Dynamics CRM Certification course.

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Microsoft Dynamics CRM Training
CurriculumProjectsTraining OptionsFor CorporatesJob SupportFAQsReviews

Course Features

100% Money back guarantee
Two Real-time Use cases

Real-time Use cases

24/7 Lifetime Support

24/7 Lifetime Support

Certification Assistance

Certification Based Curriculum

Flexible Schedule

Flexible Schedules

One-on-onedoubtclearing

One-on-one doubt clearing

Careerpathguidance

Career path guidance

Microsoft Dynamics CRM Course Overview

Mindmajix Microsoft Dynamics CRM training helps to build your skills and knowledge for a career as a Microsoft Dynamics CRM developer. You will gain in-depth knowledge of CRM application modules, customization, configuration, integration, deployment types, etc., and hands-on experience in building and customizing Dynamics CRM through real-life projects.

Microsoft Dynamics CRM Training
demo play

Course Coverage

Prepare for a career in Microsoft Dynamics CRM

Learn & practice Microsoft Dynamics CRM Concepts

Demonstrate your proficiency in use cases & Lab Assignments
Learn & practice Microsoft Dynamics CRM Concepts

Course Completion Certificate

Earn an employer-recognized Course Completion certificate by Mindmajix.

Resume & LinkedIn Profile

Build your portfolio with personalized suggestions.

Mock Interview

Experience real-time interviews with Mindmajix SMEs

Qualify for in-demand job titles

Functional
, Technical
, Techno-functional business analyst

Career support

Plan your career move with Mindmajix's job search.

Work Support

Get assistance in completing project tasks once you are employed.
Learn & practice Microsoft Dynamics CRM Concepts

Microsoft Dynamics CRM Online Training Content

You will be exposed to the complete Microsoft Dynamics CRM Trainingcourse details in the below sections.

Topic-wise Content Distribution

Installation and Deployment (MS CRM Administration)

  • Microsoft Dynamic CRM Overview  
  • Different types of Deployment (Online, On- Premise and Partner Hosted)  
  • Hardware and Software Requirements  
  • Installation of Dynamics CRM  
  • Deployment Manager 6. Reporting Configuration  
  • Organization Import and database Restore  
  • Upgrade lower version to Higher Version  
  • Database Structure  
  • Language pack Installation  
  • Roll up Installations 
     

Microsoft Dynamic CRM Applications (MS CRM Functional)

  • Overview 
  • Navigation 
  • Working with the Application 
  • Working with Records 
  • Quick Find and Multi-entity search 
  • Marketing, Sales and Service Overview 
  • Marketing, Sales and Service Life Cycle with different domains and real time examples 
     

Customization and Configuration

  • Create and configure a model-driven apps
  • Create and configure entities 
  • Create and configure forms 
  • Create and configure views 
  • Create and configure fields 
  • Create and configure relationships 
  • Create and configure charts 
  • Create and configure dashboards 
  • Create and manage reports 
  • Configure auditing 
  • Configure calculated and rollup fields 
  • Configure hierarchical views 
  • Configure timer Control 
  • Create and configure (Iframes,webresource, HTML and images ) 
  • Configure settings to meet minimal capabilities 
  • Configure out of the box and custom items to meet minimal capabilities specified 
  • Design site map 
  • Configure apps by using App Designer
     

Configure visualizations Create Canvas Apps

  • Configure a Canvas App 
  • Develop complex expressions 
     

Microsoft Dynamics CRM 2016 - Service Management Details

  • Identify available templates in Dynamics 365 
  • Create email templates 
  • Create Excel templates 
  • Create Word templates 
  • Create and configure article and campaign templates 
  • Create contact templates 
  • Create article templates 

Manage entities and data

  • Modify an existing data model 
  • Create new or modify existing entity(s) 
  • Create new or modify existing relationships 
  • Create new or modify existing fields 
  • Create new or modify existing views 
  • Manage accounts and contacts and other entities 
  • Create and configure Common Data Services 
     

Import and export data (Data Management OOB)

  • Import data by using the import data wizard 
  • Export data from Dynamics 365 
  • Create data templates 
  • Choose file types to upload into system 
  • Identify source fields to Dynamics 365 Fields mapping 
  • Save mappings to template 
  • Import field translations Manage data 
  • Perform data clean-up
  • Configure bulk record deletion 
  • Configure duplicate detection setting 
  • Implement data encryption 

 

Implement security

  • Configure security in Office 365 
  • Identify Office 365 Admin role assignments 
  • Add Users to security group administration Configure security settings 
  • Manage security roles 
  • Manage users 
  • Manage teams 
  • Create and manage field security profiles 
  • Configure hierarchy security 

 

Integration with Microsoft Dynamics CRM

  • MS CRM SDK (MS CRM Architecture, Assemblies, CRM Application Framework, WCF  Web Service) 
  • SSRS Integration with MS CRM  
  • Asp. Net Integration with MS CRM  
    • CURD Operations  
    • Query Expressions  
    • Fetch Xml 
    • Query by Attribute  
  • SharePoint Integration with MS CRM  
  • Outlook Offline Client Integration with MS CRM  
  • SSIS Integration with MS CRM  
  • 3rd Party Integration with MS CRM 8. Data Migration with MS CRM 

 

Plugins

  • MS CRM Plugin Architecture  
  • Development  
  • Registration 
  • Debugging  
  • Shared Variables  
  • Images  
  • Plugin Messages  
  • Impersonation  
  • Plugin Constructors 
  • Offline Plugins  
  • Plugin Execution Order  
  • Handling Exceptions  
  • Synchronous vs. Asynchronous 

 

Configure Power Automate

  • Configure a Flow 
  • Configure actions to use Common Data Service connectors 
  • Develop complex expressions

 

Workflows

  • Understanding Workflows Basics  
  • Understanding the trigger options with RT workflow  
  • Workflow Actions  
  • Real Time Workflows  
  • Asynchronous Workflows  
  • Child Workflows  
  • On Demand Workflows  
  • Custom Workflows  
  • Recursive Workflows  
  • Wait Conditions  
  • Extending Workflows with Code  

 

Implement processes

  • Create and configure business process flows 
  • Create and configure business rules 

 

JavaScript

  • Advance JavaScript  
  • Configure supporting components 
  • Create JavaScript 
  • Register an event handler 
  • Use the Web API from client scripting 
  • Apply business logic using client scripting 

 

Business Rules

Ribbon Customizations

Site Map Customizations

Create and maintain solutions

  • Configure solutions 
  • Import and export solutions 
  • Manage solution dependencies 
  • Distribute solutions and patches

 

Practice Test & Interview Questions

Mindmajix offers advanced Microsoft Dynamics CRM interview questions and answers along with Microsoft Dynamics CRM resume samples. Take a free sample practice test before appearing in the certification to improve your chances of scoring high.

free

Add-ons

Most of the Microsoft Dynamics CRM / Customer Engagement [Power Platform] Jobs in the industry expect the following add-on skills. Hence, we offer these skills-set as FREE Courses (Basics) to ease your learning process and help you stay ahead of the competition.

Agile & Scrum

Hands on Microsoft Dynamics CRM Training Projects

Our Microsoft Dynamics CRM Training course aims to deliver quality training that covers solid fundamental knowledge on core concepts with a practical approach. Such exposure to the current industry use-cases and scenarios will help learners scale up their skills and perform real-time projects with the best practices.

    logoTraining Options

    Choose your own comfortable learning experience.

    Best Value

    On-Demand Training

    25 hrs of Self-Paced Videos

    • 25 hours of Microsoft Dynamics CRM Training videos
    • Curated and delivered by industry experts
    • 100% practical-oriented classes
    • Includes resources/materials
    • Latest version curriculum with covered
    • Get lifetime access to the LMS
    • Learn technology at your own pace
    • 24x7 learner assistance
    • Certification guidance provided
    • Post sales support by our community

    $ 200

    $ 250

    Get Full Access

    Preferred

    Live Online (Instructor-Led)

    25 hrs of Remote Classes in Zoom/Google meet

    2025 Batches

    Start - End

    Time

    Weekdays

    Apr 01 - Apr 16

    07:00 PM

    Weekend

    Apr 05 - Apr 20

    07:00 PM

    Weekdays

    Apr 08 - Apr 23

    09:00 AM

    Weekend

    Apr 12 - Apr 27

    09:00 AM

    Customize your schedule here

    + Includes Self-Paced
    • Live demonstration of the industry-ready skills.
    • Virtual instructor-led training (VILT) classes.
    • Real-time projects and certification guidance.

    $ 490

    $ 612

    For Corporates

    Empower your team with new skills to Enhance their performance and productivity.

    Corporate Training

    • Customized course curriculum as per your team's specific needs
    • Training delivery through self-Paced videos, live Instructor-led training through online, on-premise at Mindmajix or your office facility
    • Resources such as slides, demos, exercises, and answer keys included
    • Complete guidance on obtaining certification
    • Complete practical demonstration and discussions on industry use cases
    Learn MoreContact us

    Served 130+ Corporates

    Corporate Clients

    logoOn-Job Support Service

    Online Work Support for your on-job roles.

    jobservice
    @Learner@SME

    Our work-support plans provide precise options as per your project tasks. Whether you are a newbie or an experienced professional seeking assistance in completing project tasks, we are here with the following plans to meet your custom needs:

    • Pay Per Hour
    • Pay Per Week
    • Monthly
    Learn MoreContact us

    Microsoft Dynamics CRM Instructor

    Learn from the certified and real time working professionals.

    instructor

    Training by

    Irfan , having 5+ yrs of experience

    Specialized in:MicroSoft Dynamics CRM

    Passion towards teaching made Irfan share the industrial experience he has got for further generations. He has got a total of three years into the real-time industrial background and has trained over 350+ students.

    One Access for Multiple Courses

    Choose from our Self-Paced learning library based on trending job Roles or Career Paths at a Discounted price.

    Learn more

    Microsoft Dynamics CRM Training FAQs

    Course Objectives

    Upon completion of this course, you will be able to:

    • Understand Entities Forms, Records and Fields
    • Define Privileges and Permissions
    • Execute Deployment methods
    • Manage Security Hierarchy
    • Work on Functionalities of Microsoft Dynamics CRM
    • Configuring Emails and Managing Teams

    Why should you learn MS Dynamics CRM to grow your career?

    • Many companies are adopting MS Dynamics CRM to ease their user management.
    • Due to the increased demand, these professionals are getting high salaries compared to professionals working on other technologies.
    • The average salary of a skilled MS Dynamics CRM professional is around $97,156 per annum.

    Who should learn MS Dynamics CRM?

    The following job roles will get benefited from this training:

    • Customer Relationship Management (CRM) Consultant
    • Information Technology (IT) Consultant
    • Software Consultant
    • Data Analyst
    • Senior Technical Consultant

    What are the prerequisites for the MS Dynamics CRM course?

    Knowledge of Customer Relationship Management (CRM) basics is enough to learn MS Dynamics CRM.

    What will you learn in this MS Dynamics CRM training?

    In this course, you will learn about:

    • Navigating and Working with Microsoft Dynamics CRM
    • Primary functionalities of Dynamics CRM components
    • Creating and managing CRM exercises and records
    • Using CRM cases to track client benefit issues

    I want to complete the training in a few days or a week? Is it possible?

    Yes, we got custom training programs to complete the course as you need.

    What are the system requirements I need to attend online training?

    You need good internet connectivity with a mobile/tab/laptop/system installed with Zoom/Meet.

    How can I access recorded videos of my training sessions?

    You can access the recorded videos through our LMS after every session.

    Do I get any discount on the course?

    Yes, you get two kinds of discounts. They are group discounts and referral discounts.

    • A group discount is offered when you join as a group of three or more.
    • When you are referred by someone already enrolled for training, you receive a referral discount.

    How do I get a course completion certificate?

    You will get a verifiable course completion certificate once you attend all the sessions and successfully submit the assessments.

    How do you help me with certification?

    We provide you with all the necessary resources and guidance to get certified with the relevant software/technology vendor on your own.

    Can you help me with resume preparation?

    Yes, our experts help you draft the perfect resume that matches your desired job roles.

    Do you offer placements after the training program?

    Yes, we help you with placement assistance through mock interviews, resume building, and by forwarding your profile to our corporate clients seeking trained resources.

    How does your mock interviews process work?

    A mock interview is a unique program we offer to help you experience real-time interviews.
    Our expert connects with you, conducts an interview, and provides you feedback and quick tips to improve your skills as needed.

    Can I avail EMI option to pay the fee?

    Yes, we have associated partners who allow payments through three/six easy installments.

    Can I customize the course curriculum?

    Yes, you can customize the course curriculum as per your requirements.

    Can I rejoin the subsequent batch if I cannot continue in the current schedule?

    Yes, we provide feasibility to attend the next batch for the missing sessions; however, we cannot guarantee that the same trainer and the same kind of schedule would be available.

    Will you continuously update your course content as per the latest software version/release available?

    We keep our course curriculum aligned with the current stable Technology / Software version releases.

    We want to hire resources you have trained. Is it possible?

    Yes, we can offer resources depending upon the availability.

    Why is there a difference between live online and self-paced videos duration?

    In the case of live online training, we consider additional interaction time between the trainer and the learners.

    Can we extend the access for the pre-recorded sessions?

    Yes, you can renew the access after one year with a minimal fee.

    Is it possible to customize the live training (scheduling and curriculum)?

    Yes, we can customize the course curriculum and schedule the sessions as per your project requirements.

    Do you conduct assessments at the end of the program?

    Yes, we do conduct assessments.

    Can we extend the lab access beyond training completion?

    Yes. On special request, we can extend lab practice sessions for the learners at an extra cost.

    We need a few consulting sessions with the training after completion. Is it possible?

    Yes, we can arrange consulting sessions with the trainer at an extra cost.

    User Testimonials
    Everyone from start-ups to large enterprises prefer Mindmajix
    Rachana Kanyal

    I took my Microsoft Dynamics CRM training from Mindmajix. I must say the course content was highly reliable and the trainer covered even the slightest of concept. Sessions were assigned as per our own requirements. Overall, it was a good experience with Mindmajix. Thanks, Mindmajix.

    Rachana Kanyal

    Nasik, Maharashtra, India

    Rating: 5

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    • Baswaraj
    • AJ
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    • GopalRathinam

    Microsoft Dynamics CRM Training Resources

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